< Back Revisioning Public Interest Media RePIM Revisioning Public Interest Media is a four-year Marie Skłodowska-Curie (MSCA) Doctoral Network dedicated to reimagining the role and future of public interest media in a data-driven, platform-dominated environment. RePIM brings together leading European universities, industry partners, and 12 Doctoral Candidates in an interdisciplinary, cross-sectoral training and research programme. The network investigates how public interest media can remain relevant, sustainable, and impactful by transforming how content is produced, packaged, distributed, and supported organisationally and technologically. Through its focus on strategic innovation, organisational change, and media management, RePIM equips its doctoral researchers with advanced analytical and managerial skills to help reshape public interest media across diverse European contexts. Radical market and societal changes challenge existing business models of public interest media, the content they create, the technical infrastructures they employ for distribution, and the governing structures which regulate and support them. The research and trained Doctoral Candidates (DCs) set out to revise the relevance of public interest media, the conditions required to sustain relevance and the ways in which they are produced, packaged, distributed, and the (infra)structures that support them. RePIM does this through a highly ambitious and advanced focus on key strategic transformations across departments, media players and different European contexts, and the managerial skills required to reconfigure public interest media in a radically changed media ecosystem. Researchers on this project Catalina Iordache Guest Professor Wendy Van den Broeck Associate professor Tim Raats Associate Professor Consortium partners VUB logo.png Schermafbeelding 2026-08-06 om 10.33_edited.png Schermafbeelding 2026-08-06 om 10.58.30.png VUB logo.png 1/8 Tags Platforms, Public Service Broadcasting Previous Next

< Back Interface real estate: Amazon Prime and visibility politics van Es, K., & Iordache, C. (2025). Interface real estate: Amazon Prime and visibility politics. Critical Studies in Television , 0 (0). https://doi.org/10.1177/17496020251375211 This paper investigates how Amazon Prime Video’s interface design affects content visibility, specifically analysing the prioritisation of Prime-included versus third-party content. Using the Vignette tool on French accounts, we conducted a mixed-methods analysis of homepage structures, including row hierarchies and title heatmaps across multiple user profiles. We find that while Prime Video shares common strategies with other services (e.g. own content prioritisation and burying the continue watching button), it distinguishes itself with a uniquely dense landing page layout featuring a large number of thumbnails and content rows. This design reveals deeper commercial logics shaped by Amazon’s integrated retail model. Previous Read the article Next

< Back Intended, afforded, and experienced serendipity: overcoming the paradox of artificial serendipity Smets, A. Intended, afforded, and experienced serendipity: overcoming the paradox of artificial serendipity. Ethics Inf Technol 27 , 33 (2025). https://doi.org/10.1007/s10676-025-09841-6 Designing for serendipity in information technologies presents significant challenges for both scholars and practitioners. This paper presents a theoretical model of serendipity that aims to address this challenge by providing a structured framework for understanding and designing for serendipity. The model delineates between intended, afforded, and experienced serendipity, recognizing the role of design intents and the subjective nature of experiencing serendipity. Central to the model is the recognition that there is no single definition nor a unique operationalization of serendipity, emphasizing the need for a nuanced approach to its conceptualization and design. By delineating between the intentions of designers, the characteristics of the system, and the experiences of end-users, the model offers a pathway to resolve the paradox of artificial serendipity and provides actionable guidelines to design for serendipity in information technologies. However, it also emphasizes the importance of establishing ‘guardrails’ to guide the design process and mitigate potential negative unintended consequences. The model aims to lay ground to advance both research and the practice of designing for serendipity, leading to more ethical and effective design practices. Previous Read the article Next

< Back Aina Errando PhD Researcher aina.errando@vub.be With a background in journalism, she has studied a master’s degree in Political Science: International and European Governance (VUB), an Advanced Master’s in European Integration (BSOG), and a Master’s in Digital and Data Journalism (Nebrija Univeristy). As a PhD researcher in the ALGEPI project (understanding ALGorithmic gatekeepers to promote EPIstemic welfare), she works analysing some of the most pressing challenges facing the media industry today. Her research focuses on algorithmic gatekeepers and media strategies, exploring why and how algorithms are designed to fit and influence media consumption. In an algorithmic media environment, it is crucial to understand which mechanisms help retain or regain trust in media as well as to assess how algorithmic gatekeepers can contribute to or hinder media diversity. Visit my research profile

< Back 3 Feb 2025 Special Issue on Public Service Media in the Age of Platforms A new special issue of Convergence: The International Journal of Research into New Media Technologies , edited by Hanne Bruun, Catherine Johnson, Tim Raats , and Vilde Schanke Sundet, seeks to explore the challenges traditional PSM organisations are facing in audience retention, content production, and platform dependency. While much research has focused on the political and economic dimensions of platformisation, there remains a significant gap in comparative studies of the organisational practices and cultural outputs of PSM organisations worldwide. This special issue aims to address this gap by adopting a comparative lens. The editors invite contributions that examine PSM through comparative methodologies, including cross-national studies, comparisons across policy, organisational practices, and cultural production, and mixed-method approaches. Submissions that go beyond Western-centric perspectives are especially encouraged. Suggested Topics Include: Comparative analysis of changing organisational cultures in PSM PSM commissioning, publishing, and distribution practices in different contexts Cross-platform and cross-national comparisons of PSM programming and content Mixed-method approaches to understanding PSM policy, production, and texts Theoretical and methodological innovations in comparative PSM research Key Dates: Abstract submission deadline: 4 April 2025 (500-750 words) Notification of acceptance: 5 May 2025 Full article submission deadline: 22 September 2025 Researchers interested in contributing should submit their abstracts to PSMspecialissue@leeds.ac.uk . This is a unique opportunity to contribute to an urgent and timely discussion on the evolving role of PSM in the platform era. Don't miss this opportunity to share your research! ⏩️ https://psm-ap.com/comparative-approaches-to-public-service-media-in-the-age-of-platforms/ Previous Next Call for Papers Special Issue

< Back Rethinking Transparency in Public Service Media: a multidimensional framework for better governance Van den Bulck, H., Horowitz, M., & Raats, T. (2025). Rethinking Transparency in Public Service Media: a multidimensional framework for better governance. Frontiers in Communication , 10. https://doi.org/10.3389/fcomm.2025.1569363 Transparency has become a cornerstone of public service media (PSM) governance yet it remains inconsistently understood and applied. Increased scrutiny from various stakeholders has resulted in a need for actionable and meaningful transparency. Scholarly evidence highlights transparency’s benefits and risks, including potential misuse, as illustrated with current examples from Finnish PSM organization Yle and tVRT in Flanders (Belgium). This brief provides a multidimensional framework for actionable transparency efforts that allow PSM to move beyond ad hoc, reactive and partial approaches by elaborating key dimensions of transparency about what, when, how, by whom and to whom, transparency is required. Recommendations include fostering transparency practices that are meaningful and resistant to weaponization and politicization, developing participatory governance models, and leveraging transparency as a tool for organizational resilience. Public Service Media Previous Read the article Next

< Back Impacts of AI on Music Consumption and Fairness Henry, A., Wiratama, V., Afilipoaie, A., Ranaivoson, H., & Arrivé, E. (2024). Impacts of AI on Music Consumption and Fairness. Emerging Media, 0(0). https://doi.org/10.1177/27523543241269047 The algorithmic systems utilized by music streaming services have the potential to positively influence individual choices by promoting new artists, but they are also often accused of perpetuating biases. In this research note, we aim to explore the impact of these platforms’ AI-based algorithms on fairness in music consumption. To address this question, we adopt a multidimensional approach that considers the legal, economic, and algorithmic dimensions of fairness. This approach is applied to our EU Horizon Europe Fair MusE project, which advocates for a fairer music ecosystem. However, it should be noted that we propose a tool to score output (playlists) based on fairness models instead of directly altering the algorithms. Data from end users, data brokers, and open-source databases will inform the model, while the processing of the data is aimed at providing users with insights into algorithmic biases and empower them to influence the output. Acknowledging this aspect, this research note serves as a prelude to highlight the need for increased transparency and explainability of algorithms. Furthermore, we seek to inform policy interventions that promote fairness, particularly regarding data sharing between creators and platform providers. Such interventions would foster trust among stakeholders and benefit both users and businesses. Platforms Previous Read the article Next

< Back 23 Oct 2024 Sharing our reflections on the ACM RecSys Conference 2024 Some researchers of the SRP Media team recently attended the 18th ACM Conference on Recommender Systems (RecSys 2024) in Bari, Italy. Known for its stunning coastline and sunny weather, Bari provided the perfect backdrop for a gathering of both academic and industry experts in recommender systems. Beyond indulging in the delicious Italian cuisine and navigating the city’s chaotic traffic, our team traveled to Bari to share our latest research, gain insights from the inspiring talks, and engage with the Recsys community. SRP Media's Contributions at RecSys 2024 A previous blog post already summarizes all of the SRP Media team's contributions to the conference. Annelien and Lien each gave a learning session at the RecSys Summer School, which took place the week before the conference. Ulysse attended the Summer School and then stayed another week in beautiful Bari to present a demo poster at the conference. During the conference, Brett participated in the doctoral symposium, where he presented his initial findings and received valuable feedback from leading experts. In addition, there was also a poster for Hanne and Annelien's paper which got shortlisted for the Best Short Paper Award! The RecSys Summer School: Gaining Insights Although RecSys 2024 officially kicked off on October 14th, some of our team members arrived in Bari a week early to attend the ACM Europe School on Recommender Systems. On the program there was Lien Michiels 's lecture on Best Practices for Offline Evaluation and Annelien Smets ' course on Digital Economics and Recommender Systems . Their insights offered a refreshing perspective amidst the buzz around transformer-based algorithms. Ulysse, as a participant in the Summer School, had the chance to connect with fellow researchers from around the world, fostering an environment of collaboration and learning. The Main Conference: Workshops, Presentations, and Keynotes The RecSys conference consists of two parts: on Monday and Friday, a series of workshops and presentations took place at the Politecnico University of Bari. From Tuesday to Thursday, the main track continues with an extensive program of lectures, presentations and posters at the magnificent Teatro Petruzzelli. Some of our highlights: Ulysse's highlights For Ulysse, one of the standout moments was the CARS workshop led by Dr. Rishabh Mehrotra from Sourcegraph. Drawing on his experience at Spotify, Dr. Mehrotra presented a thorough analysis of eight real-world recommendation challenges, offering invaluable insights into the practical applications of recommendation systems. Ulysse also appreciated a keynote from Mounia Lalmas, also from Spotify, as well as events like the Women in RecSys session, the Normalize workshop, and Netflix’s “Raising a Recommender System”—although his duties as a student volunteer required him to follow these online. Brett's reflections Brett's experience at the doctoral symposium was the outstanding highlight of the week. Thanks to valuable feedback from experts such as Julia Neidhardt, Markus Zanger and Bart Knijnenburg, Brett gained new clarity on his PhD project, particularly his development of the "Serendiptionnaire" a tool designed to evaluate how recommender systems promote serendipity. Throughout the main track, Brett found himself both impressed and challenged by the industry presence. While captivated by the venue and delighted by the food, he noted a strong focus on technical issues, which sometimes overshadowed a more human-centered approach. Mark Riedl’s keynote resonated with this perspective, particularly the idea that recommender systems should enhance user agency. Workshops like RecSoGood, AltRec , and the POPROX project emphasizing the importance of considering the societal implications of research on recommender system. Hanne’s first RecSys Attending the RecSys Conference in person for the first time was an exciting and enriching experience. The conference brings together researchers and industry practitioners from a wide range of sectors, creating a vibrant and open-minded community. The empowerment of women in this traditionally male-dominated field, with the Women in RecSys breakfast and session is very valuable to facilitate connections. Her own contribution, a short paper titled “It’s (not) all about that CTR: A Multi-stakeholder Perspective on News Recommender Metrics” was shortlisted for the Best Short Paper award. This nomination, together with the encouraging feedback on the poster, is a testament to the importance of interdisciplinary approaches in recommender system research. The need for bridging the gap between academia and industry echoed throughout the week. Final Thoughts: A Rich Exchange of Ideas and Inspiration RecSys 2024 in Bari offered not only an incredible learning experience but also an opportunity to engage with great minds in the Recsys field. From insightful workshops and keynotes to helpful feedback and new connections, our team left the conference feeling motivated and inspired. As we look ahead, the key takeaway is clear: recommender systems must evolve beyond technical optimization. The importance of fostering user agency, promoting social sciences in the research on recommenders, and bridging the gap between academia and industry applications is more pressing than ever. Previous Next Looking back at RecSys 2024

< Back 1 Oct 2024 Ontdek alle trends en inzichten in ons webinar! Benieuwd naar hoe Vlamingen hun favoriete content streamen? Sluit op 31 oktober aan bij het 1e proeftuin webinar! We introduceren de eerste inzichten uit ons project 'Streaming Affordances voor kleine mediamarkten', ondersteund door VLAIO en de Vlaamse Minister van Media. Tijdens het webinar krijg je een diepgaand overzicht van: De voorkeuren en motivaties van Vlaamse streamers Hoe technologie, context en content hun kijkgedrag beïnvloeden De resultaten van interviews, dagboekonderzoeken en een grootschalige survey Mis deze kans niet om waardevolle inzichten op te doen over de snel veranderende wereld van streaming. Schrijf je vandaag nog in en ontdek hoe de Vlaming met media omgaat! Details: 📆 Datum: 31 oktober 2024 🕚 Tijd: 11u-12u 💻 Online Meld je aan voor deze webinar via onderstaande link: Registreren Previous Next Webinar: Streaming in Vlaanderen

< Back You Might Also (Not) Like … : Newsroom Wariness to News Personalisation? Errando, A., Afilipoaie, A., & Ranaivoson, H. (2026). You Might Also (Not) Like … : Newsroom Wariness to News Personalisation? Journalism Practice , 1–20. https://doi.org/10.1080/17512786.2026.2682271 News personalisation has become essential in the dynamic news media landscape, leveraging algorithms and user data to curate personalised news feeds. However, the motivations for its (non) adoption in news media organisations and the challenges of aligning technological capabilities with journalistic values remain underreported in the literature. Furthermore, existing work has predominantly focused on technical optimisation of NRS, leaving organisational motivations behind the limited use of personalised news recommender systems (NRS) comparatively underexplored, especially in Southern European media systems. Based on sixteen semi-structured expert interviews with journalists, editors, managers, and data and IT specialists in Spanish generalist news media organisations, the findings show a cautious approach to adopting NRS. Alongside tensions between editorial and technological departments, the results reveal wariness in implementing NRS, with professionals desiring human curation and oversight to ensure that news content meets standards aligned with their editorial values. The study confirms the existence of “tech-editorial gaps” and highlights the practical importance of bridging roles. We illustrate how commercial, organisational, and value-related considerations jointly shape the decision-making process, contributing empirical evidence from a media system where personalisation is at the early stages of deployment. Platforms, Newsmedia, Recommender Systems Previous Read the article Next

< Back Welcome to the Metrics Jungle: Organizational Stakeholder Perspectives on Evaluation of News Recommender Systems in Industry Vandenbroucke, H., Michiels, L., & Smets, A. (2025). Welcome to the Metrics Jungle: Organizational Stakeholder Perspectives on evaluation of news recommender systems in industry. ACM Transactions on Recommender Systems, Highlights of RecSys ’24. https://doi.org/10.1145/3778173 News recommender systems (NRS) are increasingly implemented in news industry to enhance digital distribution, yet their development and evaluation are shaped by a complex interplay of organizational stakeholders with diverse objectives. This study investigates the real-world complexities of NRS implementation, considering the multitude of objectives on the NRS provider side by exploring how different stakeholder groups —from journalistic, commercial and tech logic— conceptualize NRS goals and assess their performance. Through 22 semi-structured expert interviews across four news organizations in Europe, we uncover a `jungle of metrics' where an overabundance of data insights does not necessarily lead to better decision-making. While traditional accuracy-based metrics like click-through rate (CTR) remain widely used, they fail to capture the broader strategic objectives that guide NRS adoption in industry. This paper identifies a critical gap between current academic evaluations of NRS and the business key performance indicators (KPIs) used in practice. Rather than evaluating NRS in isolation, stakeholders assess their contribution to overarching organizational goals, including reach, engagement, conversion, and retention. Our findings highlight the need for a more nuanced, multi-stakeholder approach to NRS evaluation that aligns with both business imperatives and journalistic values. Newsmedia, Recommender Systems, Stakeholders Previous Read the article Next

< Back Ulysse Maes PhD Researcher ulysse.jan.l.maes@vub.be Ulysse joined SMIT in September 2023 as a PhD researcher. His focus is on comprehending the multifaceted challenges and opportunities presented by the evolving landscape of AI, particularly in news and video recommender systems. He holds a master’s degree in Business and Information Systems Engineering, where he graduated magna cum laude. His academic pursuits took him to SKEMA Business School in Antibes, where, during an Erasmus exchange, he deepened his knowledge on entrepreneurship in an international setting. Notably, his master’s thesis was dedicated to the development of a user-oriented chatbot enhancing DMN execution. This was followed by his successful completion of a Postgraduate Degree in Tech Innovations in Ventures and Teams. During that year, he co-founded Amodamo , a platform endorsing responsible fashion, and established Scribewave , an online transcription service specialised in converting speech-to-text in local languages. Visit my research profile