< Back Interface real estate: Amazon Prime and visibility politics van Es, K., & Iordache, C. (2025). Interface real estate: Amazon Prime and visibility politics. Critical Studies in Television , 0 (0). https://doi.org/10.1177/17496020251375211 This paper investigates how Amazon Prime Video’s interface design affects content visibility, specifically analysing the prioritisation of Prime-included versus third-party content. Using the Vignette tool on French accounts, we conducted a mixed-methods analysis of homepage structures, including row hierarchies and title heatmaps across multiple user profiles. We find that while Prime Video shares common strategies with other services (e.g. own content prioritisation and burying the continue watching button), it distinguishes itself with a uniquely dense landing page layout featuring a large number of thumbnails and content rows. This design reveals deeper commercial logics shaped by Amazon’s integrated retail model. Previous Read the article Next

< Back 1 Feb 2024 New report from the PSM-AP project Towards a Future-Proof Public Service Media? Lessons from a comparative analysis in seven media markets Tim Raats, Catalina Iordache imec-SMIT, Vrije Universiteit Brussel Catherine Johnson University of Leeds www.psm-ap.com Public service media (PSM) all over the world have consistently been subject to different forms of societal and technological transition. However, recent years have brought a number of new challenges. These include radical changes in media use, the advent of streaming services and the dominance of big tech. Moreover, the increasing diversity and polarisation of societies have led to the erosion of trust in traditional media. These have challenged the legitimacy of public service media as an institution and project, but have also affected the broadcasters themselves, requiring them to transform into fully digital, online-first organisations. In this context, we present results from the research conducted during the first year of PSM-AP, a large-scale comparative research project analysing ‘Public Service Media in the Age of Platforms’. In this brief, we provide an overview of the dimensions of platformisation, and a series of core findings and discussions on PSM and platformisation, based on the analysis of media laws, broadcast contracts and licences, annual reports, and current policy debates in the following markets: Belgium (Flanders and Wallonia), Canada, Denmark, Italy, Poland, and the UK. Read the full policy brief here: https://smit.vub.ac.be/policy-brief-72-towards-a-future-proof-public-service-media-lessons-from-a-comparative-analysis-in-seven-media-markets Previous Next Towards a Future-Proof Public Service Media?

< Back 19 May 2025 Insights on AI, Innovation and Media Regulation On April 23rd, 2025, the Université de Namur hosted the second ALGEPI Annual Workshop , bringing together researchers, students, and industry experts to discuss how AI is shaping the media landscape. The day was packed with presentations on artificial intelligence, algorithmic recommender systems, media regulation, and user-centric innovation. Some highlights: Prof. Heritiana Ranaivoson kicked off the day by outlining the ALGEPI project, which is a collaborative effort aiming to tackle the challenges AI poses to epistemic welfare. Dr. Lien Michiels dissected the elusive concept of filter bubbles, stressing the need for diverse, but standardised research methods and validated metrics that consider all stakeholders to gather robust evidence and make meaningful normative judgements about diversity and recommender systems. Aina Errando , Michelle Kulig, and Hanne Vandenbroucke shared some findings from their comparative systematic literature review on the multi-stakeholder challenges and opportunities of news recommender systems in newsrooms. Their work highlights the need for more interdisciplinary and multi-method research to address both organisational and societal challenges, and also to explore the opportunities of news recommender systems more holistically. For the full report on the 2nd ALGEPI workshop, have a look at https://www.algepi.com/ai-innovation-media-regulation-insights-ii-annual-workshop/ Previous Next Second Annual ALGEPI Workshop

< Back 4 Feb 2025 Hanne looking back on her presentation on Stakeholder Alignment for News Recommender System (NRS) Implementation After a great first day of interesting sessions, good talks and a fun party, it was my turn to present some findings at Etmaal van de Communicatiewetenschap . This annual conference unites communication scholars from Belgium and the Netherlands and the 2025 edition took place in the beautiful city of Bruges. I could write pages about the picturesque setting and the striking juxtaposition of the historic nature of this city and the innovative, future-oriented discussions we had there. However, let’s get to the point: My presentation on the adoption of news recommender systems (NRS) by legacy, commercial news publishers in Belgium and the Netherlands, and the multi-stakeholder complexities that influence this process. Why Is the Adoption of News Recommender Systems Lagging Behind? While academic research has advanced significantly in the domain of news recommenders and personalization, the practical implementation of NRS in legacy news organizations remains limited. There exists a significant gap between the assumed widespread integration of recommendation algorithms and the reality of their adoption in established news platforms. My research suggests that a key reason for this disconnect lies in the intricate, multi-stakeholder environment in which NRS are designes and implemented . The Multi-Stakeholder Challenge Within news organizations, multiple actors with distinct institutional logics shape the adoption process. Three dominant logics are at play: The journalistic logic , which prioritizes editorial independence, public service, and the integrity and diversity of news content. The commercial logic , focused on revenue generation and return on investment. The tech logic , driven by algorithmic efficiency, and optimization of the NRS functionalities. These different stakeholder interestes and values create tensions and trade-offs : How do news organizations balance algorithmic curation with journalistic gut-feeling for selection and prioritization of news content? How can they ensure that business interests do not overshadow editorial considerations? And how can resources be allocated effectively to maximize the potential of NRS without undermining traditional newsroom workflows? My research highlights the crucial role of the Product Owner (PO) in navigating these tensions. Rather than a single PO mediating in between, all actors, we observe a network of multiple POs , each acting as an “interpreter” or “translator” for the institutional logic they represent. These POs play a vital role in facilitating communication, aligning perspectives, and crafting a strategic roadmap for NRS adoption. Presentation Slide: The complex multi-stakeholder environment with multiple PO's at the center. Two Key Stakeholder Alignment Strategies To ensure smoother adoption of NRS, POs employ two crucial stakeholder alignment strategies: Knowledge Management Strategy The POs facilitate communication between the newsroom, business unit, and tech teams, ensuring knowledge sharing and developing a common understanding. They use educational tools such as “dummy-proof” presentations and explainer videos to foster a shared understanding, mitigating misunderstandings and increase stakeholder buy-in. Showcase Success Strategy To demonstrate the value of NRS, POs present performance metrics through dashboards. However, simply displaying data is not enough. We underscore the importance of literacy within newsrooms as without a good understanding of data insights and the foundational skills to interpret dashboards, stakeholders cannot meaningfully engage with performance metrics or make informed strategic decisions. Presentation Slide: Two Stakeholder Alignment Strategies Moving Forward: A Call for Media Management Studies While advancements from computational sciences and normative narratives in journalism studies are exploring the possibilities of news personalization, media management perspectives remain underexplored. My presentation at Etmaal highlights the need for further studies that bridge the gap between theoretical research and practical implementations. The discussions and feedback I received at Etmaal reaffirmed the relevance of this research, and I look forward to continuing this conversation in future collaborations. For those interested in the role of recommender systems in news media, let’s get in touch! Previous Next #Etmaal2025

< Back News Recommenders in Small Media Markets Hanne Vandenbroucke PhD Researcher In a four-year doctoral journey, my research delves into the implementation of recommender systems within news organizations through the lens of media strategies. This comprehensive exploration is divided into two key phases, addressing distinct facets of this transformative technological landscape. 1. Strategic Decision-Making Processes The initial phase of my research centers on unraveling the strategic decision-making processes in the development and implementation of recommender systems within news organizations. Drawing on a multi-stakeholder and multi-objectives framework, scrutinizing the complexities surrounding the strategies in commercial news organizations. From a multi-stakeholder perspective, this research identifies diverse entities such as newsrooms, technology departments, and marketing teams, each holding unique objectives and values. This framework allows to dissect conflicts, trade-offs, and (mis)conceptions that shape the strategic landscape, offering insights into how recommender systems align with overarching organizational goals. 2. User Journeys and Experiences In a second phase the focus shifts towards a user-centric perspective. This stage of the research aims to map user journeys and experiences and examine the added value brought about by recommender systems in the realm of news consumption. By closely examining interaction touchpoints, user preferences, and experiences, I seek to uncover the nuanced ways in which recommender systems influence and enhance the user journey. This comprehensive, dual-phased approach reflects the goal of this PhD to comprehensively understand the role of recommender systems in news organizations. By blending strategic decision-making perspectives with an in-depth exploration of user experiences, my research aims to not only contribute to the academic discourse surrounding media strategies but also offer actionable insights for news organizations navigating the dynamic landscape of digital news consumption. Publications Multistakeholder challenges and opportunities of news recommender systems in newsrooms: a comparative systematic literature review 15/05/2026 Welcome to the Metrics Jungle: Organizational Stakeholder Perspectives on Evaluation of News Recommender Systems in Industry 28/11/2025 From Experimentation to Strategy: The Ambidextrous Balancing Act of Developing News Recommender Systems 22/11/2025 Not One News Recommender To Fit Them All: How Different Recommender Strategies Serve Various User Segments 22/09/2025 It’s (Not) All About That CTR: a Multi-Stakeholder Perspective on News Recommender Metrics 01/09/2024 Towards a Pragmatic Approach for studying Normative Recommender Systems 18/09/2023 Supervisors Pieter Ballon Full Professor Annelien Smets Research Professor Hanne Vandenbroucke PhD Researcher Related news 2 Ciao from EMMA in Rome! Our presentations at the emma Conference 2025 2 Talking about Stakeholder Perspectives at WMEMC Hanne presented her research on stakeholder alignment for news recommender system development 2 Second Annual ALGEPI Workshop Insights on AI, Innovation and Media Regulation Previous Next

< Back Brett Binst PhD Researcher brett.binst@vub.be Brett Binst currently works on the ‘Serendipity Engine’ project as a PhD student. In this project, he studies serendipity in urban recommender systems. More specifically, he studies why system providers would design for serendipity, how they can design for it (through an affordances perspective) and the experience of serendipity in users of these urban recommender systems. Brett Binst acquired a Bachelor of science in Psychology at the VUB in 2020. Next, he completed his Master’s degree in Sociology in 2022. His masterthesis was a study into the preconditions and inequality of having an opinion about AI, inspired on Bourdieu’s theoretical framework laid out in La Distinction. Before starting on the Serendipity Engine project, he worked on the Barometer project, on behalf of the Koning Boudewijn Foundation in which he mainly performed quantitative analyses, comparing the labour market situation of migrants and natives. Visit my research profile

< Back Pieter Ballon Full Professor pieter.ballon@vub.be Professor Pieter Ballon is Professor in the Department of Communication Sciences, director of imec-SMIT and Vice-Rector of Research at the Vrije Universiteit Brussel. He is also co-founder of the European Network of Living Labs and of the Hannah Arendt Institute. Prof. Ballon holds a PhD in Communication Sciences and an MA in Modern History. He is the co-founder of the European Network of Living Labs, the Open Agile Smart Cities network and the Hannah Arendt Institute. From 2017 to 2021, he was the VUB Academic Chair on Smart Cities. His expertise lies in Digital Platforms, Business Model Innovation and Smart Cities, on the subject of which he has a.o. published the popular book “Smart Cities : hoe technologie onze steden leefbaar houdt en slimmer maakt” . Visit my research profile

< Back You Might Also (Not) Like … : Newsroom Wariness to News Personalisation? Errando, A., Afilipoaie, A., & Ranaivoson, H. (2026). You Might Also (Not) Like … : Newsroom Wariness to News Personalisation? Journalism Practice , 1–20. https://doi.org/10.1080/17512786.2026.2682271 News personalisation has become essential in the dynamic news media landscape, leveraging algorithms and user data to curate personalised news feeds. However, the motivations for its (non) adoption in news media organisations and the challenges of aligning technological capabilities with journalistic values remain underreported in the literature. Furthermore, existing work has predominantly focused on technical optimisation of NRS, leaving organisational motivations behind the limited use of personalised news recommender systems (NRS) comparatively underexplored, especially in Southern European media systems. Based on sixteen semi-structured expert interviews with journalists, editors, managers, and data and IT specialists in Spanish generalist news media organisations, the findings show a cautious approach to adopting NRS. Alongside tensions between editorial and technological departments, the results reveal wariness in implementing NRS, with professionals desiring human curation and oversight to ensure that news content meets standards aligned with their editorial values. The study confirms the existence of “tech-editorial gaps” and highlights the practical importance of bridging roles. We illustrate how commercial, organisational, and value-related considerations jointly shape the decision-making process, contributing empirical evidence from a media system where personalisation is at the early stages of deployment. Platforms, Newsmedia, Recommender Systems Previous Read the article Next

< Back 9 Dec 2025 The RePim Doctoral Network is looking for 12 PhD positions The Revisioning Public Interest Media (RePIM) Marie Skłodowska-Curie (MSCA) Doctoral Network is starting! We are recruiting 12 fully funded PhD positions, which are due to begin in May 2026 across eight leading European universities. RePIM’s research addresses key transformations in the media landscape, spanning content and format innovation, platform infrastructures, organisational change, audience engagement, and policy development. The 12 Doctoral Candidates will, supported by a comprehensive training programme, work across five thematic clusters: Content production and Distribution Infrastructures Organisation Policy and Regulation Audiences Each PhD project focuses on a specific dimension of Public Interest Media transformation, ranging from AI-assisted content creation, emerging storytelling formats, and recommender systems, to organisational restructuring, sustainable operational models, audience inclusion, and platform-era regulation. Successful applicants will join a vibrant, interdisciplinary community committed to ensuring that Public Interest Media can thrive and innovate in the digital age! Deadline for applications: 31 January or 8 February 2026 (depending on project) Interested in how Public Service Media and other quality media are affected by technological changes? Want to study the impact of AI on content development and distribution strategy, their infrastructures, and the implications for policy and audiences? Do you want to become one of 12 PhD students in a Europe-wide EU-project? How to apply Previous Next 12 PhD positions available

< Back 16 May 2026 This book presents a comprehensive empirical examination of how global services like Netflix, Disney+, and Amazon Prime Video transform European media streaming Streaming Europe explores how global streaming services like Netflix, Disney+, and Amazon Prime Video have reshaped the audiovisual landscape across Europe. Since Netflix’s arrival in 2012, the European media environment has undergone a rapid transformation, affecting every level of the industry—from production and distribution to policy and audience engagement. This book offers the first comprehensive, empirical, and comparative examination of these changes across different European markets. Written by a team of leading media scholars, it balances accessible analysis with evidence-based insights to examine how streamers have altered production practices and business models, shifted established power dynamics, and challenged long-standing broadcasting legacies. The book examines global streamers’ market-entry strategies, the use of diversity and inclusion as competitive positioning, and the tensions between producers over rights retention and local authenticity. It analyses how public and commercial broadcasters across large and small European markets have both emulated Netflix and sought to differentiate themselves from US streamers, and how governments have responded with a patchwork of policy tools such as prominence regulation, quotas, and investment obligations, raising questions about their long-term effectiveness. Finally, it explores how different genres—including teen drama, documentary, European film, scripted television, and web series—both shape and are shaped by global streamers’ evolving strategies. With its strong foundation in research and pan-European scope, Streaming Europe goes beyond single-country perspectives to present a timely and nuanced understanding of how the streaming revolution is shaping Europe’s cultural industries. It will be highly relevant to researchers in the field of media industries, media economics, audiovisual industries and media policy. The Open Access version of this book is available at Taylor and Francis . 9781040574577 .pdf Download PDF • 4.76MB Previous Next NEW BOOK: Streaming Europe

< Back Rethinking Transparency in Public Service Media: a multidimensional framework for better governance Van den Bulck, H., Horowitz, M., & Raats, T. (2025). Rethinking Transparency in Public Service Media: a multidimensional framework for better governance. Frontiers in Communication , 10. https://doi.org/10.3389/fcomm.2025.1569363 Transparency has become a cornerstone of public service media (PSM) governance yet it remains inconsistently understood and applied. Increased scrutiny from various stakeholders has resulted in a need for actionable and meaningful transparency. Scholarly evidence highlights transparency’s benefits and risks, including potential misuse, as illustrated with current examples from Finnish PSM organization Yle and tVRT in Flanders (Belgium). This brief provides a multidimensional framework for actionable transparency efforts that allow PSM to move beyond ad hoc, reactive and partial approaches by elaborating key dimensions of transparency about what, when, how, by whom and to whom, transparency is required. Recommendations include fostering transparency practices that are meaningful and resistant to weaponization and politicization, developing participatory governance models, and leveraging transparency as a tool for organizational resilience. Public Service Media Previous Read the article Next

< Back 20 Jan 2026 Online Book Launch for the Handbook of Platform Urbanism The Handbook of Platform Urbanism (Edward Elgar Publishing) brings together leading international scholars to explore how digital platforms are (re)shaping contemporary urban life. This volume presents a critical and interdisciplinary examination of the role that digital platforms play in data-driven cities. Edited by Annelien Smets and Pieter Ballon , the handbook provides a comprehensive overview of platform urbanism as a key lens for understanding how cities are increasingly organized, managed, and experienced through digital infrastructures. 📖 The Handbook of Platform Urbanism examines how digital platforms such as Uber, Airbnb, and Google Maps mediate access to public services, reorganize economic activities, and reshape social interactions in cities. All chapter abstracts are available online and provide a detailed overview of the book’s scope and contributions ➡️ Want to know more? Have a look at the one-pager attached! This also includes a 40% discount code valid for the entire handbook via Edward Elgar Publishing. Smets Handbook Flyer DISC .pdf Download PDF • 449KB To celebrate the publication of the handbook, we invite you to join the online book launch and panel discussion: 📅 Date: 2 March 2026 ⏰ Time: 10:30–12:00 CET Register for the online book launch and submit your questions for the Q&A here : https://sites.google.com/view/platformurbanism/book-launch Previous Next Out now: Handbook of Platform Urbanism